The job
Keyword search and faceted filters both assume the shopper already knows your vocabulary — the attribute names, the SKU language, the exact category. Most do not. They describe an outcome and expect the store to understand.
When it does not, the shopper concludes you do not stock it — even when you do — and leaves.
How WisWes does it
WisWes embeds your catalog and the shopper’s message into the same semantic space, so “warm but not bulky” lands on the right insulated-but-slim jackets without those words being in the listing.
It then checks live stock and ranks for relevance before replying, so the shortlist is both on-point and actually buyable.
What’s included
- Intent matching that ignores exact keywords
- Synonym and typo tolerance (“trainers ↔ sneakers ↔ runners”)
- Live-stock awareness — never surfaces sold-out items
- Works across 40 languages against a single-language catalog