WisWes acts inside your real stack through its MCP connectors — no rip-and-replace. Here is what it plugs into.
Reads and updates tickets so chat and your helpdesk stay in sync.
Explore →Syncs shopper intent and events to power smarter flows and segments.
Explore →Pings your team in real time when a sale — or an issue — needs a human.
Explore →Hands the conversation to your human agents (LiveAgent, Slack) the moment a shopper needs one.
Explore →Calls your own inventory, CRM or ERP through the MCP connector.
Explore →Looking for a storefront platform? See the install guides for Shopify · Magento · Shopware.
WisWes connects to Zendesk, Klaviyo and Slack, hands off to live chat, and reaches your own inventory, CRM or ERP through its MCP connectors — without replacing the tools you already run.
Through an MCP (Model Context Protocol) server. You expose the data and actions you want — orders, stock, custom APIs — and WisWes calls them securely at runtime, so answers and actions use your live systems.
No. WisWes acts inside your existing stack and hands a conversation to a human agent when it needs to, so there is no rip-and-replace.
WisWes installs as a native app or plugin on each — from the Shopify App Store, or as the Magento 2 / Shopware 6 plugin — connected through an official MCP server. Setup takes minutes, and it learns from your catalog, policies and FAQs automatically.
MCP (Model Context Protocol) is the secure bridge between WisWes and your store. It’s how the assistant reads live data and takes actions — looking up an order, checking stock, applying a discount — against your real systems at runtime rather than a stale copy.
Yes. You expose the data and actions you want through MCP — custom APIs, internal endpoints, the workflows specific to your business — and WisWes calls them securely during a conversation, so it’s not limited to what comes out of the box.
Yes. Through MCP connectors WisWes can reach systems beyond the storefront — such as an ERP or PIM — so answers reflect your live inventory and product data rather than a separate, out-of-date export.
It learns from your catalog, pages, policies and FAQs to ground its answers, and reads live signals like order status and stock when a shopper asks. It works inside your existing stack rather than replacing the tools you already run.
BigCommerce and custom storefronts are on the roadmap, and because WisWes connects through MCP it can already reach a headless or custom setup via custom tools and APIs. Tell us what you run at [email protected] and we’ll point you to the right path.
On Shopify, Magento 2 and Shopware 6 it’s the native app or plugin — minutes, no integration project. Deeper connections to your own systems are configured through MCP, so you only build what your custom workflows actually need.
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