Last updated: May 16, 2026
How refunds work at WisWes, in plain English. This page expands on the cancellation and refund terms in our Terms & conditions — if anything is unclear, email [email protected] and we'll explain.
This policy applies to WisWes ("we", "us", "WisWes") subscription plans bought through wiswes.com. It sits alongside our Terms & Conditions — where the two overlap, this policy is the detail and the Terms are the frame.
Every new customer gets a 14-day free trial of the full platform — the simplest way to decide if WisWes fits your store before any money changes hands. Cancel any time during the trial and you owe us nothing. We genuinely recommend using the trial fully, so a paid plan is a confident decision rather than a guess.
Paid plans (Basic, Pro, Enterprise) are billed monthly in advance. You can cancel any time from your dashboard; your plan stays active through the end of the period you've already paid for, and you won't be billed again. We don't automatically pro-rate or refund the unused part of a month — you keep full access until the period ends.
We issue refunds when: (a) a clear failure on our side broke your service for a meaningful stretch of a billing period and we couldn't put it right; (b) you were charged twice or charged by accident; or (c) we made a billing error. If any of these applies, email [email protected] and we'll make it right.
Forgot to cancel and got billed for a month you didn't intend to use? Email us within 7 days of the charge. If you haven't meaningfully used WisWes that period, we'll usually refund it — we'd rather keep a fair relationship than hold onto a charge you didn't mean to make.
We generally don't refund a billing period you've actively used, a change of mind partway through a month (you keep access until the period ends instead), or charges more than 60 days old.
If you signed a custom order form or Enterprise agreement, the refund and credit terms in that document take precedence over this page.
Email [email protected] from (or naming) your account email, with a short note on what happened. A real person reads it, and we aim to reply within 2 business days.
Approved refunds go back to your original payment method through our payment processor. Depending on your bank, it typically takes 5–10 business days to appear after we issue it.
If you think a charge is wrong, please email us first — we can almost always sort it faster than a bank dispute. Opening a chargeback before contacting us may pause your account while the dispute is investigated.
We may update this policy occasionally. Material changes are emailed to your account address before they take effect, and the "last updated" date above always reflects the current version.
Questions about a charge or this policy? Email [email protected] — a real person reads it.