The headline capabilities that turn store chat into your most experienced seller. Each one explained — with a live demo and a look under the hood.
Matches a shopper’s description to real products — even when their words never appear in your listings.
Explore →Recommends the best match from intent, cart, history and live stock — at the right moment.
Explore →Suggests the add-on that genuinely pairs with the item — at the buying moment, from live stock.
Explore →Pulls everything about one product on demand — specs, variants, live stock and price.
Explore →Adds to cart, applies the offer and takes the shopper to pay — without leaving the chat.
Explore →Tracking, cancellations, refunds, returns and edits — handled in chat, against the rules you set.
Explore →Recognises the signed-in shopper and tailors answers to their account, orders and history.
Explore →Catch a shopper about to leave and fire the right move — a question, a nudge, or a coupon.
Explore →Run variants of greetings, offers and behaviour — and let the data pick the winner.
Explore →Answers shipping, returns and sizing straight from your own docs — grounded, never invented.
Explore →Toggle tools, rewrite descriptions, trim payloads, and build multi-step flows — no code.
Explore →Plugs into Klaviyo, Zendesk, Slack and your own services so it acts inside your real stack.
Explore →See every conversation with its tool calls, and sync events to Klaviyo and GA4.
Explore →Shoppers rate the chat and thumbs individual answers — you filter, sort and fix what underperforms.
Explore →Speaks in your tone and obeys your rules, in plain English — no prompt engineering.
Explore →EU-hosted and GDPR-aligned, with PII redaction, consent-aware replies and a full audit log.
Explore →WisWes handles semantic product search, AI recommendations and upsells, in-chat checkout, grounded answers from your catalog and policies, order and customer lookups, proactive win-back of leaving shoppers, and A/B testing — in up to 40 languages, 24/7.
It takes actions. Through its MCP connectors WisWes can look up an order, check live stock, apply a discount, add to cart and start checkout — not just reply with text.
Yes. You set the brand voice, restrict or extend its tools, and tune behaviour per storefront from the dashboard. Every answer stays grounded in your own catalog, pages and policies.
It reads intent from the conversation and matches it against your live catalog — so “warm but not bulky” surfaces the right jackets, not a keyword dump. Recommendations stay in stock and on-catalog because they’re drawn from your real products, attributes and prices.
Your search bar matches keywords; WisWes matches meaning. A shopper can describe a need, an occasion or a fit in their own words and WisWes finds the products that actually answer it, even when none of those words appear in the title.
Yes. WisWes can add the right variant to the cart, apply an eligible discount and move the shopper into checkout — all inside the conversation, so a “which one fits me?” question can end in a completed sale.
Yes. Once connected to your store it can look up an order’s status and walk a shopper through a return or exchange in chat, so post-purchase questions don’t pile up on your support team.
WisWes notices the signals of a shopper about to leave — exit intent, hesitation, going idle — and steps in with a timely, on-brand nudge that can answer the blocker or offer help. It’s proactive selling rather than a chat box that waits to be opened.
WisWes runs on leading LLMs — Claude, GPT and Gemini — wired to your live catalog, policies and tools, so answers stay grounded in your store. It auto-detects each shopper’s language and replies in it, up to 40 languages from one setup.
Yes. You tune the brand voice, restrict or extend its tools and adjust behaviour per storefront from the dashboard. Multi-storefront scales by plan — up to 3 storefronts on Pro and up to 5 on Enterprise.
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