The ecommerce-native AI shopping assistant
Not just sales — WisWes is your customer support chat too: order tracking, FAQs, returns.
Shoppers chat on your site. Your LLM of choice reads the question, pulls live data straight from your store, then weighs what comes back against what they actually asked — dropping the results that don't fit before it replies. You see the thinking, not just the result.
WisWes installs on your store through an official MCP server — live today on Magento, Shopify and Shopware, with more platforms on the way.
WisWes plugs into your support and marketing stack through its MCP connectors — no rip-and-replace.
Hands the conversation to your human agents the moment a shopper needs one.
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Reads and updates tickets so chat and your helpdesk stay in sync.
Explore →KSyncs shopper intent and events to power smarter flows and segments.
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Pings your team in real time when a sale — or an issue — needs a human.
Explore →CCalls your own inventory, CRM or ERP through the MCP connector.
Explore →Helpdesk, chatbot, or enterprise AI platform — here is where WisWes fits against the tools you may be weighing.
WisWes vs Rep AIA Shopify-only AI concierge billed by visitors — vs a multi-platform seller billed on recovered sales.
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WisWes vs TidioAn affordable live-chat + chatbot bundle — vs a deeper assistant that sells in the chat.
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WisWes vs GorgiasAn ecommerce helpdesk for support tickets — vs an assistant built to convert.
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WisWes vs RichpanelAn AI support inbox that resolves tickets — vs a storefront assistant that drives sales.
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WisWes vs Yuma AIAn AI layer on top of your helpdesk — vs a standalone assistant built to convert.
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WisWes vs Siena AIA sales-led, enterprise CX OS — vs a self-serve assistant you start in minutes.
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WisWes vs ZowieEnterprise, multi-vertical CX automation — vs an ecommerce-native seller.
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WisWes vs Re:amazeAn all-channel support inbox with light AI — vs an assistant that recommends and checks out.
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WisWes vs UserlikeGDPR-first live chat with native Shopware — vs a Shopware-native seller that converts.
Compare →A helpdesk with the Fin AI agent, billed per seat plus per outcome — vs an assistant that sells.
Compare →Service AI measured in resolutions — vs a storefront assistant measured in recovered sales.
Compare →Enterprise CX automation for 300k+ conversations a year — vs a store assistant you install today.
Compare →Contact-center AI that coaches human agents — vs an assistant that converts shoppers.
Compare →Enterprise AI concierge across chat, voice and email — vs an ecommerce-native seller.
Compare →An enterprise agent platform with outcome pricing — vs commerce behaviour out of the box.
Compare →Enterprise CCaaS AI for voice and chat at scale — vs a storefront assistant that sells.
Compare →Lifelike voice agents that answer the phone — vs the chat that sells on your storefront.
Compare →Shopify quiz funnels that capture intent — vs an open-ended conversation that closes the sale.
Compare →It knows the catalog, the policies, and every shopper. Swipe through the toolbox.
Understands intent, not keywords — “warm but not bulky” returns the right jackets even if those words aren’t in the listing.
Learn more →Turns a vague ask into the exact size, colour, price and category filters — no menus to click.
Learn more →Maps “trainers ↔ sneakers ↔ runners” and misspellings onto the right SKUs automatically.
Learn more →Pulls everything about one product on demand — specs, variants, live stock and price.
Learn more →WisWes detects each shopper's language and replies in it — one agent, every market, 40 languages.
Pay for win-backs and conversations — model usage is included. Save with yearly billing, or stay monthly.
What's a win-back? A shopper WisWes pulls back from the edge of leaving — and turns into a sale. It's the one metric we charge on, because it's the value we create.
* Live agents include 1,000 conversations / month on Professional and 10,000 / month on Enterprise. Higher limits available on request; after the cap, live agent falls back to email.
Estimate the cost of extra win-backs and conversations beyond your plan caps.
Model usage is included. Every plan runs on frontier models (Gemini 3 Flash on Free & Standard, with Gemini → ChatGPT smart routing on Professional & Enterprise) — no separate per-token model bill.
Plans are metered on outcomes: win-backs (shoppers WisWes brought back from the brink) and conversations. Go over your cap and you only pay the per-unit overage shown in the calculator — never a surprise model invoice.
Everything merchants ask before they switch on WisWes.
WisWes is an AI shopping assistant that lives in your store’s chat. It understands what shoppers mean, recommends the right products, answers questions from your own catalog and policies, helps with cart and checkout, and wins back shoppers who are about to leave — in up to 40 languages, 24/7.
WisWes installs as a native app on Shopify, Magento 2, and Shopware, connected through an official MCP server. BigCommerce and custom storefronts are on the way — tell us what you run and we’ll point you to the right setup.
Minutes. On Shopify it installs from the App Store with a managed AI key seeded automatically, so there’s no API key to configure. Switch the widget on and WisWes indexes your catalog, pages, and policies in the background.
No. Every plan runs on frontier models with usage included — Gemini 3 Flash, with smart routing to stronger models for harder questions on higher tiers. There is no separate per-token model bill.
There’s a free plan, then Standard ($49.99/mo), Professional ($159.99/mo) and Enterprise ($349.99/mo), with a lower price on yearly billing. Every paid plan starts with a 14-day free trial, and no credit card is needed to start.
A win-back is a shopper WisWes brings back from the edge of leaving and turns into a sale — the outcome we charge on. Each plan includes a monthly allowance of win-backs and conversations; beyond it you pay only per result ($0.65 per extra win-back, $0.20 per extra conversation). No surprise model invoices.
Yes. It does semantic search (it understands “warm but not bulky”), category-aware recommendations, size and fit guidance from your data, and genuine cross-sell — the add-on that actually pairs with the cart — shown as a product slider right in the chat.
No. For privacy reasons WisWes never takes payment or places orders itself. It helps the shopper through cart and shipping, then hands them to your store’s secure checkout to pay.
WisWes watches for exit-intent, idle, and cart hesitation, then steps in with a timely, on-brand nudge. It can also offer a coupon it creates in your store and applies at checkout — all configurable through Smart Actions.
Yes. When a shopper needs a person, WisWes escalates to a live agent in the same chat via Slack or Zendesk, with email as a fallback — so complex questions still reach your team.
WisWes auto-detects each shopper’s language and replies in it — up to 40 languages from a single setup, with no per-market configuration.
WisWes runs with GDPR-aligned data handling and EU data residency, redacts personal data (emails, phone numbers, card numbers) from logs, respects cookie and marketing consent, and never sells shopper data.
Yes. Cancel from your dashboard at any time and you keep access through the period you’ve already paid for. There’s no lock-in.
See the full FAQ or browse the documentation.
Give them someone who actually knows the answer. 14-day free trial — no card, no commitment.
