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Customer tools

A great assistant knows who it’s talking to. For a signed-in shopper, WisWes can see their account, orders and history — so answers are personal and actions are scoped to what they’re allowed to do.

See plans & pricing →
Knows the signed-in shopper — securely.

What it does

For a signed-in customer, WisWes reads their profile, order history and account context, so it can personalise recommendations and act on their behalf — re-order, track, return — without making them repeat details.

Account-scoped actions only run for the verified shopper, so personal data and order actions stay protected.

What you get

  • Account-aware answers for signed-in shoppers
  • Personalised recommendations from history
  • Re-order and account actions, scoped to the verified shopper
  • No retyping details the store already knows

Frequently asked questions

Is account data safe?

Account-scoped tools only run for the verified, signed-in shopper, and PII is redacted from logs. See the Privacy & compliance feature.

What can WisWes do for a signed-in shopper?

It tailors answers to their account — recent orders, history and entitlements — so it can track an order, suggest a reorder or pick up where they left off, without the shopper repeating themselves.

Use cases this powers

AI customer supportOrder tracking, returns, and policy questions answered in chat, 24/7 — no ticket.See the use case →AI product recommendationsMatch every shopper to the product they actually want — even when their words never match your SKUs.See the use case →

Put this feature to work.

Start a 14-day free trial of WisWes — no credit card, cancel anytime. Or see the plans first.