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AI customer support for your store

“Where’s my order?” “Can I change my address?” “Does this fit?” These questions do not need a human — they need an instant answer. WisWes handles them in the chat, around the clock.

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Live order data, answered in seconds — no ticket.

The problem

Routine post-sale questions are the bulk of support volume and the easiest to automate — yet they still land in an inbox, wait for business hours, and burn an agent’s time.

The shopper waits; the agent burns out on repetitive tickets that never needed a person in the first place.

How WisWes handles it

WisWes answers order tracking, address changes, returns, and policy questions directly in the conversation. It pulls live order data, so the answers are real — accurate to the shopper’s actual order, not generic.

You teach it your policies — returns, shipping, sizing — by uploading your own docs and setting tone in plain English. No flow diagrams, no scripting every branch.

What you get

  • Order tracking, address changes, and returns started in chat
  • Answers from your real uploaded policies — returns, shipping, sizing
  • Live order data, so answers match the shopper’s actual order
  • Set tone, style, and refusal rules in plain English
  • Shoppers rate each chat (5 stars + per-answer thumbs) so you can measure support quality
  • 24/7, in every market, with no ticket queue

Under the hood

Routine questions, cleared without a human.

Order status, address changes, policy questions — WisWes pulls the live data, checks the rule, and answers honestly, around the clock.

Frequently asked questions

Does it replace my support team?

It removes the repetitive volume — order status, returns, policy questions — so your team can focus on the cases that genuinely need a human.

How does it know my return policy?

You upload your policy documents and WisWes answers from them. There is no need to script every branch.

Can it actually start a return?

Yes — returns, address changes, and order tracking all happen inside the conversation.

Can I tell whether shoppers were happy with the answers?

Yes. Shoppers can rate the conversation and thumbs-up or -down individual answers, and you see the average rating plus the lowest-rated chats in the dashboard — so you know exactly what to improve.

Powered by these features

Policy & FAQ answers (RAG)Answers shipping, returns and sizing straight from your own docs — grounded, never invented.See the feature →Connectors & custom APIs (MCP)Plugs into Klaviyo, Zendesk, Slack and your own services so it acts inside your real stack.See the feature →

Put this to work on your store.

Start a 14-day free trial of WisWes — no credit card, cancel anytime. Or see the plans first.