What it does
Shoppers give the conversation a 5-star rating and can thumbs-up or thumbs-down any single answer, right in the chat.
Every rating flows into the dashboard: an average-rating card on the overview, a Rating column and helpful/unhelpful counts on each conversation, and filters to sort by highest or lowest rated.
What you get
- 5-star conversation rating + per-message thumbs
- Average-rating card on the dashboard overview
- Rating column and helpful/unhelpful counts in Conversations
- Filter by minimum rating, sort by highest or lowest rated
- The intent (“About”) shown next to the rating, so you see which topics score worst
