What it does
Every conversation is recorded with its messages, the tools the agent called, the variant it was assigned, and the outcome — so you can see exactly how a sale was won or a question resolved.
Win-backs and conversions are tracked as first-class metrics, and chat intent and events sync to Klaviyo and GA4 so your flows, segments and reports reflect what shoppers actually do in chat.
What you get
- Full conversation logs with tool-call traces
- Win-back and conversion tracking
- Klaviyo event & profile sync
- GA4 events for your existing reports
