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Policy & FAQ answers, grounded in your docs

Shoppers ask the same policy questions constantly — shipping, returns, sizing, warranty. WisWes answers them from your own documents, so the reply is your policy, not a plausible guess.

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Your policy, in your words — retrieved, not invented.

The job

Policy questions are high-volume and high-stakes: an invented return window or shipping promise creates a support problem and erodes trust.

Scripting every branch by hand is brittle and never keeps up with how shoppers actually phrase things.

How WisWes does it

You upload your real documents — returns policy, shipping terms, sizing guides, FAQs. WisWes retrieves the relevant passage and answers from it, grounded in your wording.

When the docs do not cover something, it says so and hands off cleanly rather than guessing. Update a doc and the answers update with it.

What’s included

  • Retrieval-grounded answers from your uploaded docs
  • Shipping, returns, sizing, warranty and custom FAQs
  • Honest “I’m not sure” + clean human hand-off when uncovered
  • No scripting — update the doc, the answer follows

Under the hood

A policy question, answered from the source.

WisWes retrieves the relevant passage from your documents and answers from it — grounded, with an honest fallback when it is not covered.

Frequently asked questions

How does it know my policies?

You upload your policy documents and WisWes answers from them with grounded retrieval. There is no need to script every branch.

What if a question isn’t covered?

It says it is not sure and hands off to a human cleanly, rather than inventing an answer.

Use cases this powers

AI customer supportOrder tracking, returns, and policy questions answered in chat, 24/7 — no ticket.See the use case →Pre-sales product Q&AAnswer the spec, fit, and compatibility questions that stall a purchase.See the use case →Order tracking & returnsAnswer “where’s my order?” and start returns in chat — without a support ticket.See the use case →

Put this feature to work.

Start a 14-day free trial of WisWes — no credit card, cancel anytime. Or see the plans first.