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Order tracking and returns, handled in the chat

“Where’s my order?” is the single most common message a store gets — and the easiest to answer without a human. WisWes pulls the shopper’s live order status and handles returns right in the conversation, day or night.

See plans & pricing →
Returns and exchanges, finished inside the chat.

The problem

Post-purchase questions — order status, delivery dates, returns, address changes — are the bulk of an ecommerce inbox. None of them need a person, yet they all wait in a queue for one.

The shopper, meanwhile, just wants a tracking number. Making them email support and wait until business hours for something a system already knows is a poor experience that burns an agent’s time too.

How WisWes handles it

WisWes reads live order data, so when a shopper asks where their order is, it gives the real status and tracking detail for that specific order — not a canned “check your email”.

Returns, exchanges, and address changes happen inside the same conversation, following the policy you set. The shopper self-serves in seconds; your team never sees the ticket.

What you get

  • Instant “where’s my order?” answers from live order and tracking data
  • Returns and exchanges started in chat, against your return policy
  • Address and order changes handled before the order ships
  • Answers from your real shipping and returns policies, in plain language
  • 24/7 across 40 languages — no queue, no business hours

What’s inside

Order tracking

“Where’s my order?” answered instantly with live carrier status — no ticket, no wait.

Returns & refunds

Checks eligibility first — window, condition, refundable? — then starts the return in chat.

Edit an order

Changes address, size or quantity in chat, as long as the order hasn’t shipped.

Under the hood

From “where’s my order?” to a finished exchange.

WisWes reads live order data, checks the return policy, confirms stock, and completes the exchange — the post-purchase queue, handled.

Frequently asked questions

How is this different from the customer-support use case?

Customer support is the broad picture — every routine question WisWes deflects. This focuses on the post-purchase moment specifically: order tracking, delivery questions, and returns, which together are the largest single slice of support volume.

Does it show real tracking information?

Yes. WisWes reads live order data, so the status and tracking detail it gives match the shopper’s actual order.

Can a shopper start a return without emailing support?

Yes. Returns, exchanges, and address changes are completed inside the chat, following the return policy you have set.

Powered by these features

Connectors & custom APIs (MCP)Plugs into Klaviyo, Zendesk, Slack and your own services so it acts inside your real stack.See the feature →Policy & FAQ answers (RAG)Answers shipping, returns and sizing straight from your own docs — grounded, never invented.See the feature →

Put this to work on your store.

Start a 14-day free trial of WisWes — no credit card, cancel anytime. Or see the plans first.