Order tools

“Where’s my order?”, “Can I return this?”, “Change my address” — the post-purchase questions that flood every inbox. WisWes handles them in the conversation, against the eligibility rules you define once.

See plans & pricing →

What it does

WisWes reads live order data to answer status and tracking, and runs cancellations, refunds, returns and order edits inside the chat — each checked against the eligibility rules you set (window, condition, refundable).

Whole-order refunds and per-item returns are both supported, and address or method changes happen while the order can still be changed.

What you get

Live order status and tracking in chat
Refunds & returns gated by your eligibility rules
Cancellations and order edits before shipping
No ticket, no queue — 24/7

What’s inside

Order tracking

“Where’s my order?” answered instantly with live carrier status — no ticket, no wait.

Returns & refunds

Checks eligibility first — window, condition, refundable — then starts the return or refund.

Edit an order

Changes address, method or quantity in chat, as long as the order hasn’t shipped.

Cancel an order

Cancels an order that hasn’t shipped yet, against your rules.

See it in the dashboard

You define refund & return eligibility once — conditions and item rules. WisWes enforces them on every request.

Frequently asked questions

Can it actually start a return or refund?

Yes — and it checks your eligibility rules first, so it never approves something outside your policy.

How does it know my rules?

You set refund and return eligibility in the dashboard (window, condition, refundable). WisWes enforces them on every request.

Put this feature to work.

Start a 14-day free trial of WisWes — no credit card, cancel anytime. Or see the plans first.