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Privacy & compliance

Putting AI in front of shoppers raises a fair question: where does the data go? WisWes is built privacy-first — EU-hosted, GDPR-aligned, with PII stripped from logs and every action auditable.

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Helpful — without capturing what it shouldn’t.

The job

A storefront assistant sees real shopper data — names, addresses, order details. Mishandling it is a legal and reputational risk, especially under GDPR.

Compliance cannot be an afterthought bolted on once shoppers are already chatting.

How WisWes does it

WisWes runs in the EU with GDPR-aligned data handling, so your shoppers’ data stays where it should. Emails, phone numbers and card data are redacted from logs before anything is stored.

Replies respect cookie and marketing consent, every action is logged for audit, and the chat hands off to a human cleanly whenever it needs to.

What’s included

  • EU hosting with GDPR-aligned data residency
  • PII redaction (email, phone, card) before storage
  • Consent-aware replies — no capture the shopper didn’t allow
  • Full audit log and clean human hand-off

What’s inside

GDPR & data residency

Runs in the EU with GDPR-aligned data handling — your shoppers’ data stays where it should.

PII redaction

Strips emails, phone numbers and card data from logs before anything is stored.

Audit log & handoff

Every action is logged, and the chat hands off to a human cleanly when it needs one.

Under the hood

Helpful, and compliant by design.

WisWes redacts sensitive data, respects consent, and logs every action — so being useful never means overstepping.

Frequently asked questions

Where is shopper data processed?

In the EU, with GDPR-aligned data handling, so your shoppers’ data stays where it should.

Does it store sensitive data in logs?

No. Emails, phone numbers and card data are redacted from logs before anything is stored.

Use cases this powers

AI customer supportOrder tracking, returns, and policy questions answered in chat, 24/7 — no ticket.See the use case →Order tracking & returnsAnswer “where’s my order?” and start returns in chat — without a support ticket.See the use case →

Put this feature to work.

Start a 14-day free trial of WisWes — no credit card, cancel anytime. Or see the plans first.