What it does
WisWes watches for the moments that deserve a person — high-value carts, bulk enquiries, repeated frustration — and posts them to Slack in real time so your team can step in while the shopper is still there.
Each alert carries the conversation so far, so whoever picks it up is already up to speed.
How it connects
Authorize Slack once via the MCP connector and pick the channel. WisWes posts alerts there with a link back to the live conversation.
You decide the triggers — order value thresholds, specific intents, escalation signals — in plain English, no scripting.
What you get
- Real-time Slack alerts for sales and issues worth a human
- Full chat context attached to every alert
- Triggers you define in plain English
- Faster response while the shopper is still on-site