What it does
WisWes resolves what it can, but recognises when a conversation needs a human — an explicit request, a sensitive issue, a case outside its remit — and hands off instead of forcing an answer.
The shopper never has to start over: the agent inherits the full transcript, cart and order context.
How it connects
Hand-off routes to your existing support channel — your helpdesk or a Slack alert to the team — through the same connectors you already use.
You set the rules for when to escalate in plain English, so the line between AI and human is exactly where you want it.
What you get
- Clean escalation the moment a shopper needs a person
- Full transcript, cart and order context passed to the agent
- Escalation rules you control in plain English
- No repeating — the shopper picks up where they left off